Meet Our Patient Care Team - we are here to help!


As our full-time reception coordinator, Christine (or Chris for short) handles many of the day to day managerial aspects of the office in addition to her front desk duties.  From the time you call our office to schedule your exam, to the moment your visit is complete, Chris ensures you are properly cared for.  She is happy to answer any questions, and never hesitates to provide unsurpassed customer service.  With Chris' help, our patients experience a seamless visit with a personal touch.
Chris and her husband Bob enjoy classic car shows.  Be on the lookout for them and their garage of hot rods at area cruise-ins.

Our paraoptometric Jennifer offers years of experience in the eyecare and eyewear field.  She excels in preparing preliminary test information for Dr. Baker to begin your examinations, and a sincere and courteous completion by helping style your new glasses for function and fashion.  Jennifer has found an incredible way to incorporate her technical knowledge in a helpful and supportive manner with each and every patient visit.  A former highly near-sighted woman, she now lives glasses-and-contacts free thanks to LASIK!
Jennifer has the easiest commute to our office among all staff and lives within walking distance to our office with her husband Chris and daughter Addy.    

As our patient care coordinator, Carolyn ensures your visit with our office is as seamless and organized as possible, working days in advance of your appointment to review insurance eligibility and verification, necessary documentation and paperwork, and remind you of your visit and items to bring.  Carolyn also serves as our Reception Support for when Christine is occupied or with another patient.  Additionally, Carolyn handles several other administrative tasks to make sure the office runs efficiently.  She and her husband live in Painesville.
As our patient care assistant, Nicole will often begin your examination by performing some tests and obtaining your health information.  She oversees most of our ancillary testing as well, performing tests requested by Dr. Baker to better evaluate patient's conditions.  New to the field, she very quickly has absorbed a wealth of information and is eager to grow with our office to help our patients be the best we possibly can be.
Another Madison born-and-raised like Dr. Baker, Nicole continues to enjoy her time in her hometown.  Little known fact:  Nicole is one of just the rare few that doesn't like pizza.  So strange!!!

JoAnn oversees many of the operational aspects of the office and is much appreciated for her dedication to the practice.  She often works behind the scenes to ensure your glasses and contact lens orders are being processed.  She also coordinates with the insurance companies to assure your coverage and benefits are properly utilized.  With JoAnn's help, our patients are able to see their best as quickly as possible.
JoAnn enjoys swimming, fine arts, and traveling.  Much like Chris, she enjoys "cruising", only that her mode of transportation is a much larger oceanliner ship. 

Mary Lou
Mary Lou handled many of the day to day managerial aspects of the office in addition to her front desk duties.  She was a phenomenal asset to our practice, and will be missed.
After 17 years with our office, Mary Lou retired August 2012 to an authentic log cabin home in North Carolina.  After all these years, we still miss her and leave her on our Staff Member page as a tribute to her many years of service.  We wish Mary Lou and Gary all the best, and hope they visit often.


103 N Lake St
Madison OH 44057
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